Terms & Conditions

These Terms and Conditions consist of three main sections:

  1. General Terms & Conditions
  2. Training Course Terms & Conditions
  3. Shipping & Returns



We are registered for VAT.


1.1: You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2: We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


2.1: You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2: Our acceptance of an order takes place when we change the order status to processing. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3: We may refuse to accept an order even after initial acceptance as defined in 2.2 above.

  1. where goods are not available;
  2. where we cannot obtain authorisation for your payment;
  3. if there has been a pricing or product description error; or
  4. if you do not meet any eligibility criteria set out in our terms and conditions.


3.1: Our displayed prices do not include VAT as this is added at checkout

3.2: Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

3.3: Our prices are reviewed periodically.


4.1: If you wish to cancel your order:

  1. you can notify us by email to before we have despatched the goods to you;or
  2. where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2: You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

4.3: Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

4.4: The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: –

  1. in the event that the product has been used.
  2. to any products that we have made or customised specifically for you

The provisions of this clause 4.4 do not affect your statutory rights.


5.1: You are permitted to print and download extracts from this Website for your own use on the following basis:

  1. no documents or related graphics on this Website are modified in any way;
  2. no graphics on this Website are used separately from accompanying text; and
  3. any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2: Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

5.3: Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4: Any rights not expressly granted in these terms are reserved.


6.1: While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

6.2: Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


7.1: Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2: You are prohibited from posting or transmitting to or from this Website any material:

  1. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
  2. for which you have not obtained all necessary licences and/or approvals;
  3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
  4. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3: You may not misuse the Website (including, without limitation, by hacking).

7.4: We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.


8.1: Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

8.2: If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

  1. you do not remove, distort or otherwise alter the size or appearance of the logo;
  2. you do not create a frame or any other browser or border environment around this Website;
  3. you do not in any way imply that we are endorsing any products or services other than our own;
  4. you do not misrepresent your relationship with us nor present any other false information about us;
  5. you do not otherwise use any trade marks displayed on this Website without our express written permission;
  6. you do not link from a website that is not owned by you; and
  7. your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3: You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.


9.1: To register with you must be over eighteen years of age.

9.2: Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

9.3: Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

9.4: We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


10.1: While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

10.2: The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


11.1: We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

11.2: Nothing in these terms and conditions shall exclude or limit our liability for

  1. death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977);
  2. fraud;
  3. misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3: If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4: You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


12.1: These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

12.2: We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


13.1: You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

13.2: If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

13.3: Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

13.4: All products must be used in conjunction with all the manufacturer’s instructions.



To book a place on a training course, simply visit the NACS Website www.nacs.org.uk select the course and date you require, and proceed to checkout to make your payment. Please note we do not provisionally hold places on training courses, and do not accept deposits. Full payment is required in order to secure your place. For the NACS Chimney Sweeping Course, no Membership fee is charged for the year that you undertake your Training Course.  A Membership Fee (12 months) at the full current rate will be due on 1st January following your training course.  If your assessment is carried out in the following year you will still need to pay the Membership Subscription Fee (12 months) at the full current rate before your assessment can be carried out.  There will be no refunds if you do not complete your training and assessment in full.

Should you experience any difficulty with booking online, then please telephone the NACS office on 01785 336555 and select the option for training, where a member of the team will be happy to assist you.


Full payment (including VAT) must be received before the commencement of the course. Bookings are made by credit or debit card paid in full via the NACS Webshop.

All course fees include course documentation and materials. Lunch and refreshments are provided throughout the course.


Please make the NACS office aware of any dietary requirements when returning your course booking forms.


Delegates must confirm by email to training@nacs.org.uk or by telephone to the NACS Office on 01785 336555 if they wish to cancel their course. Cancellation fees will be charged as a percentage of the price paid for the courses. This is dependent on when notification was received, as detailed below:

  • Within 14 days of course commencement – 0%
  • Between 15-28 days of course commencement – 50%
  • From 29 days plus of course commencement, less a £75.00 + Vat deduction for an admin fee – 100%


Transfers can only be made with permission of the NACS, and subject to availability on the new course date. Delegates can only transfer to a new course date once, which must take place to avoid incurring the cancellation fee. Candidates must email any request to transfer to a new date to training@nacs.org.uk


In the unlikely event that NACS has to reschedule a course, delegates will be offered an alternative course date and the price difference refunded (if any). If no alternative can be agreed then NACS will refund any course fee paid in full. The NACS will not be liable for delegate’s expenses or hotel accommodation costs. The NACS will endeavour to inform all candidates, where possible, of a cancellation 5 days prior to course commencement.


The NACS operates an Equal Opportunities policy. With non-discriminatory procedures and practices. The NACS policy covers for example age, gender, race, religion or beliefs, sexual orientations, disability, and income etc.


Course syllabuses are available on the NACS website for all courses offered at the NACS National Chimney Training Centre. We recommend that delegates fully read the course specification to ensure that the course meets their needs and expectations, and that the criteria is met. If you are booking a training course for someone else then please provide them with a course syllabus to verify that the course content is appropriate to their requirements.


We advise that delegates with special requirements i.e. dietary, dyslexia, hearing loss, etc. should advise the NACS prior to attending the course so that arrangements can be made as necessary. Please email training@nacs.org.uk to advise.


All delegates must wear safety footwear at all times whilst on site at the NACS National Chimney Training Centre, including whilst in the classroom.

For the Chimney Sweeping Training Course suitable workwear must also be worn i.e. long sleeved top, or jacket, with cargo trousers or overalls etc. In addition you will also need to bring with you suitable industrial gloves i.e. nitrile, and a P3 Rated Respirator (dust mask) i.e. Sundstrom.


All course tutors are expert’s in their profession. They hold numerous qualifications within the trade. All communications given on our courses verbally or in writing are given in good faith and are considered correct at the time of delivery. Any candidate with any concerns with the course content or delivery must inform the NACS Office at their earliest opportunity, and where possible whilst the course is taking place. The NACS will review the issues and take all necessary action to remedy the situation and/ or concerns.


It is a condition of Membership of the NACS that no person shall be a Member of other Chimney Sweep organisations, establishments or companies that may cause a conflict or threat to the interests of the NACS. All Members must observe the NACS Code of Conduct.


All orders received will be dispatched within 3 working days subject to availability of stock.  This excludes Certificates of Chimney Sweeping.  Please don’t forget to specify any special delivery instructions i.e. location to leave your parcel etc.

1. If you wish to cancel your order:

a. you can notify us by email before we have dispatched the goods to you, or

b. where goods have already been dispatched to you, by returning goods to us in accordance with clause 2 below.

2. Upon receipt of the goods we will give you a full refund for the goods, less the delivery charge.

3. The rights to return the goods to us as referred to in clause 2 will not apply in the following circumstances:

a.  in the event that the product has been used.

b.  to any products that we have made or customised specifically for you

NACS does not store credit card details nor do we share customer details with any 3rd parties.