Privacy Notice

The National Association of Chimney Sweeps Ltd is a company incorporated in England and Wales under company number 3952405 whose registered office is at Emerald Way, Stone Business Park, Stone, Staffordshire, ST15 0SR, trading as NACS.

This privacy policy explains how we use any personal information we collect about you when you use this website.

Topics

  • What information do we collect about you?
  • How will we use the information about you?
  • Marketing
  • Access to information and correction
  • Cookies
  • Other websites
  • Other web services we use
  • Changes to our privacy policy
  • How to contact us

What information do we collect about you?

We collect information about you when you contact us, sign up for our e-newsletter or engage us for our services. We also collect information when you complete voluntary surveys and provide feedback.

Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your enquiry, engage us to provide services, to manage your membership and to manage your account and, if you agree, to maintain contact with you in the future to update you about the services we provide, or supply you with information which we think may be of interest to you.

We will not share your information with third parties for marketing purposes.

Marketing

We would like to send you information about our services or other information, which we feel, would benefit, or be of interest to you. If you have consented to receive marketing you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes and if you no longer wish to receive marketing information from us, you can do the following:

If you receive our marketing information via email you can click the ‘unsubscribe’ link here or at the bottom of the email and this will automatically update our mailing list.

If you receive emails or telephone contact directly from us and wish to withdraw your consent to contact you, please notify us via email (office@nacs.org.uk) or telephone.

Access to information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email office@nacs.org.uk or write to us at the address provided on the ‘How to contact us’ section.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You have a right to be forgotten and may ask us to delete personal information we hold on you by contacting office@nacs.org.uk or writing to us for further guidance.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitors use of the website and to compile statistical reports on website activity.

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

Other websites

Our website contains links to other websites such as:

  • Facebook
  • Twitter

This list may be expanded in the future but is should be noted that this privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Other web services we use

We use the following web services to contact our subscribers and gather statistical information on user behaviour to allow us to improve our services:

Microsoft Office 365; is our email provider. Email data and contents are stored in a Microsoft data centre and may also be stored on company computers under multi-layered password protection.

For ease of administration and secure deletion emails are kept in designated email folders, which store information that can identify personal details, which may include:

  • Title
  • First Name
  • Surname
  • Job Title
  • Contact address
  • Contact telephone numbers
  • Contact email addresses (including CC and BC addresses)
  • Company website
  • Dates and times
  • Narrative(s) (which may include personal details)
  • All or parts of previous emails (email chain)
  • Details of, or reference to 3rd parties
  • Attachments
  • Links

Google Analytics; allows us to gather and store statistical information about our website visitors behaviour whilst it can identify the users country and IP address it does not store any information that would, on its own, allow us to identify individual users of this service.

Information on Google analytics privacy and data security policy can be found at https://support.google.com/analytics/answer/6004245

Changes to our privacy policy

We keep our privacy policy under regular review and we will place updates on this page. This privacy policy was updated on 9th April 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

email office@nacs.org.uk
or
write to us at:
The National Association of Chimney Sweeps
Emerald Way
Stone Business Park
Stone
Staffordshire
ST15 0SR.